Have you ever refused to sell an old item for a reasonable price, simply because you are attached to it? This feeling is a perfect example of the endowment effect. This powerful cognitive bias, also known as possession bias, makes us overestimate the value of items we own, regardless of their objective market value. It's not pride, but a psychological reaction where the simple act of owning an item gives it superior emotional and economic value. In buying psychology, this phenomenon is a powerful lever to encourage sales by creating a sense of ownership even before the purchase is finalized.
The Possession Bias at Work
The endowment effect works because the perceived loss of an item is more painful than the perceived pleasure of acquiring it. Once we own an item, it becomes a part of our "extended self." Selling it would no longer be a simple transaction, but an amputation of this extension of our identity. This bias has a major impact on our decision-making: buyers and sellers never share the same valuation of a product. For a seller, their product has more value due to their emotional attachment and investment, while for a buyer, the item is just merchandise. This explains why a seller often has trouble accepting a reasonable offer and why buyers perceive sellers as greedy.
The Endowment Effect in Marketing
The possession bias is actively exploited in digital marketing. One of the most effective strategies is the free trial. By offering you a product or service to try for 30 days, companies allow you to develop a sense of ownership. When the trial expires, you have to "give back" something you already feel you own, which makes the paid subscription much easier to justify. Similarly, online product personalization tools, like custom shoe or bespoke car builders, strengthen this feeling. The time and effort you invest in configuring a product give you a sense of ownership that makes the purchase much more likely, as you are only acquiring something you have already mentally built.
How to Judge Value Objectively?
To protect yourself from the endowment effect, it is crucial to emotionally detach yourself from the item. If you are considering selling something, try asking yourself this question: "If I didn't own this item, how much would I be willing to pay to buy it?" This simple question helps to detach from emotional attachment and evaluate value more rationally. Similarly, when faced with a free trial offer, remember that the company's goal is to create a sense of ownership. Focus on the product's actual features and your needs, not on the fact that you "should" subscribe because you've already used it. By distinguishing between possession and real value, you regain control of your decision-making and protect yourself from emotionally driven purchases.
Come back daily for more content on the psychology of web design and its hidden principles for marketing. Soon, we will explore the mysterious IKEA effect and how the act of building something attaches us to it.